A Leading Airline Group With Effective Security Systems...

‘A leading airline group with effective security systems and culture’. Qantas requires an organisational culture of behaviours that support its security vision, policies and procedures. With direction from the Board, the airline has embarked on a journey to identify its current security culture and develop a method to assess and improve the culture going forward. There is little evidence to suggest that this has been accomplished elsewhere, particularly within aviation, and the findings will play a key role in Qantas’ ability to influence regulators. The focus for this project is on the Australian market and the 65% domestic market share, however there is evidence to suggest that considerations will also need to be made in the new and growing Asian markets. Qantas engaged PwC to assist them with this project. PwC consulted some 332 Qantas employees including Executives to understand the desired future state for security culture, and a cross section of Middle Management and the Frontline to establish the current state. Findings from Executive conversations were largely consistent with what emerged as ideas for change from the Middle Management and Frontline levels. Overarching themes encompassed the need for greater engagement including collaboration and a clearer understanding as to how security culture fits into the broader culture, specifically how security supports safety and is aligned to the brand values and desired organisational behaviours. PwC also engaged anShow MoreRelatedFunctions Of Senior Manager And Influence Of Strategy Essay1045 Words   |  5 PagesOrganising This is the process of determining the goals, what needs to be done to complete tasks, how to achieve positive output and who will put efforts to accomplish those goals. 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